Five Gulf Software
Russell W. "Russ" Thompson, Owner
1409 Clark Trail
Grand Prairie, Texas, 75052
Phone: 972-641-7239
Toll Free: 877-345-GULF (4853)Email: russthom@fivegulf.com
Mission Statement
My mission is to assist small to medium charities to better serve their client base by providing high quality, reasonably priced software and consulting services.
Company History
I have been in the Information Technology business since 1977. Much of that time I have been developing software for IBM mainframes. In November, 2002 I was laid off from a consulting company. With hat in hand I went to the local assistance charity to see what assistance they could provide. I soon found out the Executive Director was a long time neighbor. I started assisting the charity with web site development and general computer maintenance.
One day while sitting in the Ex Dir's office, I watched her going through a folder trying to find when she last assisted a client. I thought she should have a software package to track such information, and since I was job hunting, I had the time to develop a qualify program, and she had the need. This the genesis of CharityTrak. The software turned out to be user-friendly enough to market. In January, 2004 I started marketing CharityTrak via direct mail.
My philosophy is that software must meet the needs of the customer. Most of the changes in my packages are ideas and needs sent in by the clients. I communicate, via email, requesting that the client tell me their needs. Three times a year, depending on the needs of the client, I release an updated version of the products. For the first year, all upgrades are free, with the exception of a $10.00 handling charge. After one year, service contracts, with complete telephone support and free upgrades, are available for 25% of the current market price of the software.
I believe God has led me into this business to help charities better assist others. I am in business to meet the needs of my customers and to provide for a comfortable living for my family. I am more service oriented then financially oriented, and want to be considered an asset to my clientele.